svip5m is committed to protecting your personal data. This Privacy Policy explains in clear terms exactly what information we collect, how we use it, who we share it with, and what rights you hold over your data.
Six core principles that govern how svip5m handles every piece of personal data we collect
All personal data held by svip5m is stored on encrypted servers protected by industry-standard SSL/TLS protocols. Physical and logical access to our data infrastructure is restricted to authorized personnel only.
We collect only the data we genuinely need to operate our platform and serve you as a player. Data collected for one stated purpose will not be repurposed for unrelated commercial activities without your explicit consent.
svip5m does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks under any circumstances. Your data is yours — we are simply its custodian.
You hold the right to access, correct, port, and request deletion of your personal data at any time. We honor these requests promptly and will confirm outcomes in writing within 14 business days.
We apply the principle of data minimization across all collection points. If a piece of information is not necessary for delivering our service, complying with a legal obligation, or preventing fraud, we do not collect it.
Promotional communications from svip5m are opt-in. If you no longer wish to receive bonus offers, match previews, or platform updates by email, you may unsubscribe at any time via account settings or by contacting support.
Important: This Privacy Policy ("Policy") describes how svip5m ("we", "us", "the Platform"), accessible at https://svip5m.cam, collects, processes, stores, and discloses personal data belonging to registered players and site visitors ("you", "the Player"). By registering an account or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the data practices described herein. This Policy is incorporated by reference into our Terms & Conditions.
1.1 svip5m operates an online casino and sports betting platform serving players primarily located in Indonesia. This Policy applies to all personal data processed in connection with your use of the Platform, regardless of how you access it — whether via desktop browser, mobile browser, or any application interface we may make available.
1.2 This Policy does not apply to third-party websites, payment processors, or game studios that may be accessible via links or embedded interfaces on the Platform. Each third party operates under its own privacy framework, and we encourage you to review their respective policies before submitting personal data to them directly.
1.3 We treat privacy compliance as an ongoing obligation, not a one-time exercise. This Policy is reviewed and updated periodically. We will notify registered Players of material changes by email at least 7 days before they take effect.
For the purposes of this Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, including name, email address, date of birth, national identity number, bank account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | svip5m, being the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third-party service provider that processes Personal Data on svip5m's behalf and under our documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of a Player's agreement to the processing of their Personal Data for a defined purpose. |
| "KYC Documents" | Identity verification materials submitted by a Player, including KTP (Indonesian National Identity Card), passport, and bank statements. |
| "Cookie" | A small text file placed on a Player's device by the Platform to facilitate session management, preference storage, and analytics. |
3.1 svip5m collects the following categories of Personal Data in the course of operating the Platform:
4.1 svip5m collects Personal Data through the following channels:
4.2 We do not purchase Personal Data from data brokers or acquire it from social media platforms without your direct involvement in that data-sharing interaction.
5.1 svip5m processes your Personal Data for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, email address, password hash |
| Age and identity verification (KYC) | KYC documents, date of birth, selfie photograph |
| Payment processing (deposits and withdrawals) | Bank account details, transaction data, e-wallet identifiers |
| Game delivery and bet settlement | Gaming activity data, account balance records |
| Fraud prevention and anti-money laundering (AML) | Transaction data, IP address, device data, KYC documents |
| Customer support and dispute resolution | Communications data, account data, transaction records |
| Responsible gaming monitoring | Gaming activity data, deposit history, session data |
| Promotional communications (opt-in only) | Email address, bonus claim history, game preferences |
| Platform analytics and performance improvement | Technical data, session data, aggregated usage statistics |
| Legal and regulatory compliance | All categories as required by applicable obligations |
5.2 We will not process your Personal Data for any purpose that is incompatible with those listed above without first providing you with notice and, where required, obtaining your consent.
6.1 svip5m relies on the following legal bases to process your Personal Data, depending on the specific purpose of processing:
6.2 Where legitimate interests are cited as the legal basis, we have conducted an internal balancing assessment to confirm that the processing does not unduly prejudice your rights and freedoms. You may request a summary of this assessment by contacting us at the address provided in Section 15.
7.1 svip5m shares Personal Data only where strictly necessary and only with the categories of recipient described below. We do not sell Personal Data to any third party.
We share transaction data and bank account details with our payment processing partners to execute deposit and withdrawal instructions. Relevant Indonesian banking partners include BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI, as well as e-wallet operators OVO, DANA, GoPay, ShopeePay, and LinkAja. These partners process data solely to facilitate the specific transaction you have initiated.
Identity documents submitted by Players are shared with our contracted KYC verification partner(s) for the sole purpose of confirming document authenticity and validating age eligibility. Verification partners are contractually prohibited from retaining or repurposing your documents beyond the scope of this service.
To deliver live casino, slot, and sports betting content, the Platform integrates with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. A session token — not your full personal profile — is transmitted to these studios to authenticate your game session. No sensitive Personal Data such as your KTP number or bank details is shared with game studios.
We engage cloud hosting and cybersecurity providers to operate the Platform's technical infrastructure. These providers process Personal Data only on our documented instructions under data processing agreements and are not permitted to use your data for their own purposes.
svip5m may disclose Personal Data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally compelled to do so by a valid court order, subpoena, or equivalent legal instrument, or where we reasonably believe disclosure is necessary to prevent serious harm or criminal activity.
7.2 In all cases of third-party sharing, svip5m requires appropriate data processing agreements or equivalent contractual safeguards to be in place before any Personal Data is transferred.
8.1 We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years after closure |
| KYC documents and verification records | 5 years from account closure or last transaction |
| Financial transaction records | 5 years from the date of each transaction |
| Gaming activity and bet history | 3 years from account closure |
| Customer support communications | 3 years from ticket closure date |
| Technical / session logs | 12 months on a rolling basis |
| Marketing preference records | Until consent is withdrawn, then immediately suppressed |
8.2 Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be associated with any identifiable individual. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
9.1 svip5m implements a layered security architecture designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our current security measures include:
9.2 In the event of a data security incident that poses a material risk to your rights and freedoms, svip5m will notify affected Players by email at the earliest practicable opportunity and will document the incident in accordance with our internal breach response protocol.
9.3 While we apply rigorous security controls, no internet-based system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their svip5m accounts and to contact support immediately if they suspect unauthorized account access.
10.1 The svip5m Platform uses cookies and similar tracking technologies to deliver a functional, personalized, and secure user experience. The following cookie categories are in use:
| Cookie Type | Required? | Purpose |
|---|---|---|
| Essential / Session | Yes | Maintains your logged-in session, preserves game state, and ensures secure navigation between Platform pages. Cannot be disabled without breaking core functionality. |
| Functional / Preference | No | Remembers your language and display preferences so you do not need to reconfigure them on each visit. |
| Analytics | No | Collects aggregated, anonymized data about how Players navigate the Platform to help us identify usability issues and improve the experience. |
| Security / Fraud Detection | Yes | Identifies unusual device behavior, detects automated bot activity, and flags suspicious login patterns that may indicate unauthorized account access. |
10.2 svip5m does not deploy third-party advertising cookies or tracking pixels that share your behavioral data with external advertising networks.
10.3 You may manage cookie preferences through your browser settings. Disabling essential or security cookies will impair Platform functionality and may prevent you from logging in or accessing your account. Disabling optional cookies (functional, analytics) will not affect your core gaming experience.
11.1 As an individual whose Personal Data is processed by svip5m, you hold the following rights. To exercise any of these rights, contact us at the address provided in Section 15.
11.2 We will acknowledge all data rights requests within 5 business days and provide a substantive response within 14 business days of receipt. Where a request is complex or involves large volumes of data, we may extend this period by a further 14 days, with written notice to you explaining the reason for the extension.
11.3 We may need to verify your identity before actioning a data rights request to ensure that Personal Data is not disclosed to an unauthorized third party. This verification step is for your protection and will be completed as quickly as possible.
Note on Erasure Requests: Certain Personal Data — particularly KYC documents and financial transaction records — must be retained for defined periods to meet legal and compliance obligations, even if you request erasure. We will clearly explain any such limitations when responding to your request.
12.1 The svip5m Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process Personal Data belonging to individuals under the age of 21.
12.2 Age verification is a mandatory step in the account registration and KYC process. Where we discover that an account has been created by or on behalf of a person under 21, we will immediately suspend the account, void all associated bets and balances, and securely delete the Personal Data collected — except where retention is required for legal or fraud investigation purposes.
12.3 If you believe that a person under 21 has registered an account on svip5m, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.
13.1 svip5m operates as an internationally licensed platform. Accordingly, Personal Data collected from Indonesian players may be stored on or transferred to servers located outside Indonesia in the course of delivering our services — for example, when engaging cloud infrastructure providers or KYC verification partners whose data centers are located in other jurisdictions.
13.2 Where such transfers occur, svip5m ensures that adequate safeguards are in place to protect your Personal Data to a standard equivalent to that described in this Policy. Safeguards may include:
13.3 You may request details of the safeguards in place for any specific cross-border transfer by contacting us at the address in Section 15.
14.1 svip5m reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The current version of this Policy, together with its effective date, will always be published at https://svip5m.cam/privacy-policy.
14.2 Where we make a material change to this Policy — meaning a change that substantively affects how we use your Personal Data or the rights available to you — we will notify registered Players by email to their registered address at least 7 calendar days before the change takes effect.
14.3 Minor amendments (such as clarifications of existing practices, typographical corrections, or formatting updates that do not alter the substance of the Policy) may be made without prior notification, though the updated effective date will be reflected on this page.
14.4 Your continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request the closure of your account and withdrawal of any remaining balance.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or svip5m's data practices, please contact our support team using the details below:
Data Privacy Inquiries: [email protected]
Please mark the subject line of your email as "Privacy Request — [Type]", replacing [Type] with the nature of your inquiry (e.g., "Privacy Request — Access", "Privacy Request — Erasure", "Privacy Request — Complaint"). Indonesian-speaking agents are available to assist during WIB business hours (09:00–21:00 WIB, Monday–Sunday).
15.2 We take all privacy complaints seriously. Upon receipt of a formal complaint, we will acknowledge it within 3 business days and aim to provide a full written response within 14 business days. Where a complaint cannot be resolved within this period, we will keep you informed of progress at regular intervals.
15.3 If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection authority or seek independent legal advice regarding your rights.
Our support team is available around the clock to address any privacy-related concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers to common questions.